Our Veterinary Hospital Policies

Affordable Pet Care Northwest offers San Antonio, TX and surrounding areas, pet care for your companion animals. We encourage all of our clients to familiarize yourself with our veterinary hospital’s policies and contact us if you have any questions about the services that we offer.

Veterinary Services in San Antonio, TX

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time at our hospital.

For the safety of all animals in our care, we require all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. This is one of the reasons we ask you to restrain your pet. We recommend animals be on a leash or in a pet carrier before entering the waiting room. If you need to borrow a leash or a carrier, please ask.

Payment Policy

We require full payment at the time we render services. For your convenience, we accept Visa, MasterCard, Discover, cash, and personal checks.

We also offer our clients CareCredit® Convenient Monthly Payment Plans. With CareCredit you can say “yes” to the best treatment for your pet immediately and pay for it over time with low monthly payments that fit easily into your budget.

Apply Now or to learn more about CareCredit, please contact us.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

Additionally, all cats must arrive in an appropriate cat carrier or on a leash.

Privacy Policy

We do not collect or give out any information to any third party vendors or internet businesses. Furthermore, we will never disclose information to outside parties. It’s that simple! And we strictly adhere to this policy. Affordable Pet Care Northwest recognizes the importance of protecting the personal privacy of its clients, its patients, and those individuals who simply visit our site.

Your privacy is also protected in our hospital. At no time do we give out any information about the client or the pet without the consent of the owner.